RETURN & EXCHANGE POLICY

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Detailed Return Policy

 

Return Conditions and Process:

Return Conditions: All returned items must be unused and in their original packaging, including manuals, accessories, cables, etc.

Return Request Timeline: Return requests must be made within three days of receipt by phone or email.

Return Shipment: Items must reach our warehouse within ten days of the return request; late returns will not be accepted.

Return Authorization: When returning goods, the package must clearly display the Return Authorization (RMA) number, provided by our customer service during the return process.

Carrier Recommendation: We recommend using a carrier that offers package tracking and insurance to ensure the safe arrival of your package. If you choose a postal service without tracking, We cannot guarantee receipt of goods.

 

Fees and Deductions:

Refund Process: Upon receipt and inspection of the returned items, if they meet the return conditions, a refund will be processed. Refunds will be issued within 5 business days.

Non-Refundable Charges: No shipping charges, handling fees, or credit card processing fees from the original order will be refunded. Processing fees may not exceed 5% of the original order amount.

Restocking Fee: We may charge a restocking fee up to 25% of the returned item's cost at our discretion.

Coupon or Voucher: If a coupon or voucher was used on the returned item, the corresponding amount will be deducted from the refund, and the used coupon or voucher will be voided.

 

Product Exceptions to Return Policy:

Customized Products: The return policy excludes customized products, including but not limited to items with unique graphics, personalized color panels, or special orders. Customized products are not eligible for returns. If you have questions about whether a product qualifies for return, please email us at service@aomdisplays.com.

To ensure the quality and performance of the exhibition items (aluminum tubes, fabrics) during use, we conduct a pre-assembly and inspection before shipment. This process may leave slight pre-assembly verification marks, which are normal and indicate that the product has undergone rigorous testing and meets all usage requirements.

 

Shipping Costs:

Defective Products: If the return is due to a product defect, We will cover the return shipping costs.

Non-Defective Products: For returns not due to product defects, the customer is responsible for the return shipping costs.

 

Graphics and Custom Product Policy

 

Return Regulations for Custom Products:

Custom Orders: Custom product orders are not subject to the standard return policy, including but not limited to custom graphics or special order items.

Return Acceptance: Returns are not accepted unless the item has an issue and is approved by the platform.

 

Claim Process:

Claim Timeline: Claims must be made within 24 hours of receiving the item; claims made after 24 hours will not be accepted.

Claim Submission: Claims should include approved proof and a record of any discrepancies with the received item, sent via email.

 

Product Care Guide:

Storage Guidelines: All printed graphics orders should be carefully stored with the graphic side rolled outwards to prevent layering. Failure to comply with storage guidelines may lead to damage to the graphics, for which we assumes no responsibility.

 

Final Sale Statement:

Final Sales: All graphics and custom products are considered final sales with no warranties or refund periods. For inquiries, please email service@aomdisplays.com.

 

Return Process

 

Standard Return Conditions:

Return Eligibility: Orders can be returned within three days of receipt. Requests for returns beyond three days will not be accepted.

 

Return Steps:

1. Notify Intent: Contact us to notify your intention to return by sending an email to service@aomdisplays.com. Include your order number, details of your issue, and detailed photos in the email. Photos help us diagnose and recommend the best solution.

2. Response and RMA: A representative from our Customer Support team will respond to your email with the next steps. If your merchandise is eligible for a return, you will receive details about the return shipment, an RMA number, and an RMA document via email.

3. Package Return: Carefully pack your return for shipment, including all parts, pieces, cases, straps, protective packaging, etc. Print out the RMA document and include it inside the package. The RMA number must also be clearly visible on the outside of the package. For best results, print the RMA number in large type and tape it to the outside of your package.

4. Ship Return: Ship your return using your preferred carrier to our address as specified on the RMA document. We recommend using a carrier that provides tracking or insurance to ensure delivery.

5. Processing Return: Once we receive and inspect your returned goods, we will complete the RMA process by issuing your refund or exchange. Refunds will be processed within 5 business days.